Popular Searched Questions
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Each Aquapresso comes with a detailed installation manual. For specific installation videos and tips, please scan the QR provided on the filter door, or refer to the video here.
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Here at Helloeco, we've curated each box to make installation and using your Aquapresso a breeze!
Every box comes with our universal adapter that can work with any plumbing you may have in your home, water line organizers, and even a cool mini wrench, just because we can. -
Changing out your filters is simple. First, open the side door to access the filters. Push the button at the top to unlock the filter latch and you'll be able to twist off the old filters in counter-clockwise direction. Keep note of which filters belong to which input.
After the old filters have been taken out, simply twist in your new filter in a clockwise direction. Press the button at the top once more and push the filter back into it's original position. If you need further assistance, please refer to the video here for step-by-step instructions. -
The Aquapresso was specifically designed to be adaptable in any environment that is near a forced-water feed. i.e. faucets, hose, or anywhere else forced water is available. Aside from the common kitchen countertop, we've had customers install the Aquapresso in their bathrooms, backyard, and even inside an RV!
Shipping & Delivery
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Processing time is typically 1-3 business days. Delivery times vary depending on your chosen shipping method and your location. Standard shipping usually takes 5-7 business days.
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Currently, we are only shipping within the US, but we absolutely have plans laid out for future international shipping, so subscribe to our email updates and be on the look out!
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Once your order has shipped, you will receive a confirmation email with your tracking information.
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If your package is lost or arrives damaged, please contact our customer support team immediately at help@helloeco.us. We will assist you in resolving the issue.
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We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return it within 30 days for a full refund. Items must be in their original condition and packaging.
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To initiate a return, please email us at help@helloeco.us with your reasons of return. You will receive instructions and a return a free shipping label via email.
Payments & Safety
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All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
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Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
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We accept payments from major credit card companies like Visa, Mastercard, and American Express.